I'm Sorry, You're a Waste of My Time
A Rant! This week I am in Arizona while we have new carpet and tile installed in preparation for listing our home next week. Another goal was to get estimates for moving when we do sell.
While speaking to them, they understood we would be listing our home next week. I had one appointment set for today and one for tomorrow.
Rose Mary, from United Van Lines came by today. She was professional, efficient, very pleasant and fun. Since we are paying our own move, she was very helpful with suggestions about ways to save money on the move. Did you know it’s more than $20.00 if they pack your mirrors for you? I love her North Carolina accent, too.
Tonight, I receive a call from the sales agent for Mayflower to confirm our appointment. When he found out I did not know the exact date we would be moving and that my home was not on the market yet, he said he would have to advise me he would not be showing up tomorrow for our appointment. It was a waste of his time. His words! He informed me, since the real estate market in Phoenix is soooooo bad and unless I planned on giving my home away, he doesn’t want to waste gas coming out here.
It would be different if my home had already been on the market for 3–4 weeks, he said. Oh really!! How does that change the fact your quote is only good for 60 days? If I give it away, I could be moving next month. If it’s overpriced, I could be here for another year. Thank you for your opinion of the Phoenix real estate market.
I do understand the cost of gas and it’s about 35–40 cents more per gallon in Indianapolis right now. However, it does not keep me from doing business. I’m sure I wouldn’t have to worry about business or the cost of gas if I told potential clients they are a waste of my time and gas. I’m sorry Mr. Seller, why don’t you call me back when you are ready to sign a contract. Until then, don’t bother. And, Ms. Buyer, can you just choose a home from the internet. After all, you can have an inspection and you’ll see the home then. We can get it all done in one trip. Yeah, I can see that working already. Rant Over!
BTW – My clients are NEVER a waste of my time.
*UPDATE* the powers that be at Mayflower have a different opinion of client care. They called me before 8:00 a.m. PST to apologize for their sales agent's lack of customer service.